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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mark

November 17, 2024

5  out of  5
rating by Mark
"Taylor Clifton has been a huge help to our family. He has gone out of his way to not only protect us but save us money on all of our coverages. I highly recommend Taylor at St Farm."
We responded:
"We agree that Taylor goes out of his way to assist all of our customers with their insurance needs! He is the best of the best! "
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Michael Gooldrup

October 31, 2024

5  out of  5
rating by Michael Gooldrup
"Parker and Nancy have always been responsive and easy to contact. We are very satisfied with the support we have received."
We responded:
"So happy to hear we have provided timely responses and have been able to satisfy your needs with your insurance. Thanks for leaving us a 5 star review!"
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Vickie Dillard

October 30, 2024

5  out of  5
rating by Vickie Dillard
"I received awesome service."
We responded:
"Thanks for the review, Vickie! We are so glad we were able to help you. "
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Sutton Shults

September 25, 2024

5  out of  5
rating by Sutton Shults
"Quick and clear responses every time I have called."
We responded:
"Thanks for the feedback, Sutton. Glad we were able to help you quickly and clearly!"
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John Stevenson

August 30, 2024

5  out of  5
rating by John Stevenson
"Totally impressed with Nancy helping me with with all my vehicles insurance needs and going the extra mile to accommodate all my needs"
We responded:
"Thanks for trusting us with your auto insurance, John! Glad Trent was able to help you out too. "
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Amelia Lee

August 29, 2024

5  out of  5
rating by Amelia Lee
"At this location I can always rely on Ms. Nancy to help me with whatever I need in reference to my cars or my home. She is a great access to the Parker Smith State Farm Agency"
We responded:
"We couldn’t agree more! Nancy is an integral part of our team and takes care of our customers like family. Thanks for trusting us to help with your car insurance and your home insurance needs, Amelia!"
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kelly wright

August 8, 2024

5  out of  5
rating by kelly wright
"Parker Smith and his staff at State Farm are amazing! Especially Nancy! I have two teenage drivers who have encountered a couple of fender-benders. Nancy and Parker have always been helpful and walked me through things, even above and beyond expected! I’m sure there are less expensive options out there, but it’s worth the money to have someone in your corner when you need them. I’d give them 10 stars if I could!!"
We responded:
"Thank you for the kind words and 10 star review!! We are so happy to help our customers however we can and definitely agree that you get your money’s worth with a local State Farm agent. "
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landris smith

August 5, 2024

5  out of  5
rating by landris smith
"Great agent and staff with prompt and courteous service tailored to your individual needs."
We responded:
"Thanks for the review, Landris! We personalize everything we do to meet each individual’s specific insurance needs! "
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Wendy Walters

August 1, 2024

5  out of  5
rating by Wendy Walters
"Literally as soon as I sent Nancy an email she responded with my temporary cards the same day"
We responded:
"Nancy is always quick to respond and serve all of our customers’ needs! Thanks for the review, Wendy!"
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jimmy skinner

July 29, 2024

5  out of  5
rating by jimmy skinner
"Good office to deal with, very helpful"
We responded:
"Thanks for the feedback, Jimmy! Glad we were able to help!"
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Aj Wilder

July 12, 2024

5  out of  5
rating by Aj Wilder
"This agent and his staff are awesome! I love the professionalism that is always given."
We responded:
"We treat every interaction with our customers the same no matter how big or small the task may be and always strive to provide top-notch, professional, customer service. Thanks for the review, AJ!"
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Annie Laporte

June 19, 2024

5  out of  5
rating by Annie Laporte
"I am very happy with the service provided by my agent. Their professionalism, knowledge, and dedication have been outstanding. From the moment I started working with them, they have been incredibly attentive to my needs and always available to answer any questions. They explained all my options clearly and helped me choose the best coverage for my situation. Their support has given me peace of mind, knowing that I am well-protected. I highly recommend their services to anyone looking for a reliable and trustworthy assurance agent."
We responded:
"Wow! We are so happy to have been able to meet all of your insurance needs and help you make the best coverage decisions to meet your specific needs. Thank you for trusting us and allowing us to serve you as a valued customer. "
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Deborah Foushee

June 12, 2024

5  out of  5
rating by Deborah Foushee
"Our family has received timely and helpful customer service and support from Parker Smith’s office. Whether through phone calls, emails or in person at the office, the knowledgeable and friendly staff are always responsive. Nancy is awesome!"
We responded:
"Hey Deborah! We are so happy to hear we were able to meet all of your needs through a variety of different channels of communication. Nancy is a customer favorite and always available to help. Thanks for the feedback!"
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Wyatt Rickles

June 5, 2024

1  out of  5
rating by Wyatt Rickles
"I have had a horrendous experience with Parker Smith insurance. I did business with them for about 18 months, and on three separate occasions I received a bill via email that was much larger than what I had been told my bill was. The most recent time was the last straw. I was supposed to pay roughly $190/month and received a bill for ~$450 dollars. I called the office and was told that they didn’t know why and would have to figure it out. After three days of back and forth phone calls and missing work, I found out that my actual bill was $270 because State Farm had messed up my billing. I don’t make a ton of money and was happy to do business with Park Smith because they had a decent price. Instead, I waste time off the clock doing this agency’s job because they didn’t bill correctly. At no point during my conversations did Parker Smith Insurance take responsibility for the incorrect billing. I was told that it was underwriting’s fault, billing’s fault, and that ‘things happen’. I hope no one else has had this experience, but I thought I should leave this review to warn other potential customers. Don’t do business with Parker Smith insurance. It’s not worth it."
We responded:
"Mr. Rickles, We appreciate you taking the time to leave our office a review, however, I want to respond to some of the comments you made. First, I would like to clarify that all billing is handled by our billing team, not our individual agency. Likewise, any changes that we submit to be made to your policies must be approved and processed by our underwriting team, not our individual agency. Nancy, my service team manager, submitted the requested changes to your vehicles. After that happened, there was a policy change with our underwriting team which in turn, threw off your billing account significantly. That is when the issue began, and you called our office to ask what was going on. Nancy then spent the next three days you referred to on and off the phone and on hold with you, our billing team, and our underwriting team trying to get everything sorted out and corrected. She spent around 75% of her time over those three days only working on your particular issue in an effort to resolve it and make sure you were happy and taken care of. In doing so, she put you in front of all of our other customers who were calling, emailing, and texting with things they needed done as well. It is my understanding that billing and underwriting got together and credited your account. There is an increase in this month’s bill due to a period of time that you had coverage, but were not billed, but after this bill, your bill will return to the normal amount moving forward. Nancy takes pride in caring for all our customers. She always goes the extra mile to make sure everyone has what they need and to correct any errors, whether that be errors made by our office, or errors that are out of our office’s control, such as your scenario. While we understand your frustration, we think that it is being directed in the wrong place. And to any potential customers reading this response, I hope you know how hard my staff and I will work for you to make sure that your specific needs are taken care of. "
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Brian Colosi

May 23, 2024

5  out of  5
rating by Brian Colosi
"When shopping around my condo policy, State Farm had great rates and coverage I was looking for. Parker Smith quickly answered my questions and provided excellent customer service. I would recommend this agency."
We responded:
"We really appreciate the review and recommendation, Brian!"
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Roger Wagerman

March 23, 2024

5  out of  5
rating by Roger Wagerman
"Great service, Great folks!"
We responded:
"Appreciate the feedback, Roger!"
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Marvin McConaghy

February 28, 2024

5  out of  5
rating by Marvin McConaghy
"I moved all of my casualty insurance--vehicles, commercial rental property, loft, and lake house to Parker Smith's agency over a year ago. I could not be more pleased. After his review of my then existing coverage, he not only filled some unintended gaps/blind spots but did so while reducing my premiums. Example: for the first time in 35 years, I had a rock hit and crack my windshield. Under my previous coverage I would have been responsible for my $1,000 deductible, but Parker wrote my coverage with a $0 deductible for glass at only a few dollars more while still reducing my overall premium. The replacement cost me nothing out of pocket. The claim service was online, timely, and simple, and as usual his office was spot on with response and service. I highly recommend him and his crew."
We responded:
"Thank you, Marvin, for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"
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Tori Turner

February 26, 2024

5  out of  5
rating by Tori Turner
"I've known Parker for quite a while and when it came time to shop my auto coverage, I didn't think twice about calling him. Parker not only saved me money, I know he and his team will take great care of me! Thanks again, Parker and team!"
We responded:
"Thank you for the kind words and recommendation, Tori! Don’t hesitate to call our team if you ever need anything!"
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Bill Harris

February 25, 2024

5  out of  5
rating by Bill Harris
"It is very helpful to have a truly professional and hard working group to manage our insurance. Thanks Nancy!"
We responded:
"Nancy works very hard to make sure all of our customers are taken care of. Thanks for recognizing that and leaving a review, Bill!"
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P D

February 22, 2024

5  out of  5
rating by P D
"Very helpful with an issue I was having. They take good care of our insurance needs."
We responded:
"We appreciate the review!"
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Steven Hekl

February 3, 2024

5  out of  5
rating by Steven Hekl
"Very nice and welcoming staff. Maime, Julie & Adam were very professional, helpful and accommodating in making sure I was being taken care of."
We responded:
"Thanks for the review, Steven!"
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Baeka Martin

February 1, 2024

5  out of  5
rating by Baeka Martin
"Parker and his staff are wonderful! Everything is done with promptness as well as great customer service! They really care about their clients and it shows!"
We responded:
"Our office thanks you for taking the time to leave us a review! Let us know if we can help you again in the future!"
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Michael B

January 24, 2024

5  out of  5
rating by Michael B
"I have had nothing but the best experience with State Farm when I have needed to obtain anything related to insurance. Miss Nancy Armstrong has always been been very responsive to my requests, and she has been very helpful in making sure I get the best deal possible considering my circumstances. 5 out of 5!"
We responded:
"Awesome to hear, Michael! Nancy is an all-star and always there to help our customers. Thank you for such a great review!"
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Nikki Sims

January 18, 2024

5  out of  5
rating by Nikki Sims
"Thank you Sumner Martin!!! I wasn’t the most easiest client to deal with but you were so patient with helping me find the best affordable insurance for my family and I .Thank you for being you!"
We responded:
"We are happy to have you Nikki! Sumner always goes above and beyond to help with your auto, homeowner’s, and life insurance. Thanks for the five stars!"
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Jelana Hughes

January 9, 2024

5  out of  5
rating by Jelana Hughes
"Parker Smith has been my agent for a very long time and he as well as his staff are great. If/When I call to make changes to my policy they are there to help in any way they can. Like a good neighbor, Parker is there 😀"
We responded:
"We always try to be a good neighbor. Thanks for allowing us to help you with all of your insurance policies. 😀"